Our biggest goal is to always ensure that our customers are happy. We want you to be satisfied throughout the whole order experience - from the point you ordered to the moment you received your product.
We also want you to enjoy your products knowing that if anything goes wrong, we are here to provide support. Therefore, we have introduced an extensive list of warranties that are included with your purchase at no extra cost.
7 Day Satisfactory Guarantee:
Orders include 7 Day Warranty where we can issue compensation if you encounter any problems with your order/product. All defects are backed by this warranty and do not include intentional damage. This warranty takes effect for 7 days from the arrival/receiving date of the order.
To be eligible for a return, your item must be in new, unworn or unused condition in its original packaging with any tags/labels intact. Returned items must have been purchased from our website.
In most cases we are able to issue a replacement with photographic or video evidence but in some cases the returning of the item is necessary and must be covered by your means of delivery.
To return an item/order under the 7 Day satisfactory cover, just fill out a ticket through our Contact Center and a member of our team will get back to you, with details in regards to what we can offer.
In most cases a refund/replacement is available.
Unfortunately, since we don't directly deliver orders, we are unable to cover shipping problems. However, we do have the ability to provide tracking (found in
confirmation invoice), which you can check through our site or the courier's site.
If your order does not arrive on the estimated date, then we kindly ask you to wait slightly longer as delivery backtracks due to Covid-19 and other logistic reasons can happen.
If your order still does not arrive, then we ask you to check with your local post office or get in touch with us and we can attempt to follow it up and get a status on your order.
For the latest shipping information we ask that you see our Shipping Policy.
Now that you know that we have always got your back, you can go ahead and Shop MCG without worry.
If you have any additional queries, a member of our support team will be more than happy to assist you.